Return & Exchange
Order Cancellation
You may cancel your order at any time before it ships. Feel free to contact us at contact@ovyenn.com if you’d like to cancel or have any questions.
Returns
- In accordance with EU and French law, We offer a 14-day return policy from the date you receive your item. To be eligible, items must be unworn, unused, with tags, and in their original packaging, along with your receipt or proof of purchase.
- Please contact us at contact@ovyenn.com before returning any items. Do not send returns without prior approval.
- If your return is accepted, we will provide a return shipping label and instructions. Returns sent without approval will not be accepted.For any questions, feel free to email us at contact@ovyenn.com.
- Return address: 1 Clos de Lunegarde, 33870 Vayres, France
Non-returnable items:
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Items not in original condition, damaged, or missing parts not due to our error
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Items returned after 14 days from delivery
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Sale, Clearance Items & Samples
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Defective or Damaged Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return Shipping Cost
Customers are responsible for return shipping costs unless the item is defective or incorrect, in which case we will cover the return shipping fee.
Jewelry Note
We promise to carefully select high-grade stones that far exceed market standards. As they are natural minerals, minor imperfections or color variations may still occur. Each silver piece is handmade, so slight craftsmanship marks may be present.