Shipping Policy

Shipping & Delivery

We proudly offer FREE worldwide shipping! Please allow around 3 working days to fulfill your order before dispatching it. Once your order is dispatched, estimated delivery time depends on your country or region and typically ranges between 2 ~ 8 business days. Please consider that holidays, natural disasters, or pandemics may impact delivery times.

For pre-ordered or back-ordered items:

If your order contains a pre-ordered or back-ordered item, we will ship any available items immediately and ship the rest as soon as they become available.

Tracking your order

You will receive a confirmation email and/or text message (if you provided a mobile number) containing a tracking ID and a link to follow your package’s journey. Please allow 1 to 3 working days for tracking information to update.

Wrong address disclaimer

It is the buyer’s responsibility to ensure the shipping address is correct. If you believe you provided an incorrect address, please contact us immediately at contact@ovyenn.com. Due to fast processing, changes might not always be possible.

Worry-Free Delivery

All orders are automatically covered by standard shipping insurance through our logistics partner. Please note that relevant proof or documentation may be required to process a claim (e.g., photos of the damaged item, official loss confirmation, etc.). For any assistance, feel free to contact our customer support team at contact@ovyenn.com